Each item is carefully analysed by our team before it is listed online, ensuring that the product is also BRAND NEW with no flaws, unless stated otherwise.
If somehow an item is deemed and proven to be unauthentic by a customer, we will initiate a full refund, covering all costs incurred in the process. Please see more information below:
- If you are returning sneakers since they are not legitimate, you will get a full refund once you return the sneakers to us, they are indeed not authentic and the same pair we processed.
- Shipping costs will be covered by Sneaker Ranch PTY LTD, if items are proven to originate from our service only.
- False returns will be subject to additional fees & charges.
We try our best in ensuring no fakes or illegitimate items are able to pass through authentication and enabling a safe and secure sneaker community.
For all refunds, the package remains the responsibility of the customer until it is received by Sneaker Ranch.
Once we receive your sneakers, the sneakers will be evaluated as to whether they have been worn and that the item is purchased from us before your refund is made.